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Using Dashboards & Scorecards With BPM

Organisations differ in the way they monitor performance and communicate strategy based on their size:

  • Small- to medium-size organizations use software applications to monitor performance and to support project management and performance monitoring processes rather than communicating the goals through strategy and cause-and effect maps.
  • Large organizations spend a considerable amount of time communicating the strategy and aligning corporate vision, to branch objectives and daily actions and initiatives.

Problems delivering within budget, no accountability on financial targets set and poorly managed initiatives and change control are common.

A strategy management system provides a framework for improving capability to deliver on strategy, with pre-defined perspectives, communication and collaboration tools, and strong ties into accountability and budgets through scorecards.

Any changes in strategy can be instantly communicated throughout the entire organization. With increased accountability and reduced execution times, large savings in labor are typical [up to 40%].


BPM Implementations

1. Improve processes

2. Strong change management process driven by BI technology.

3. Tie all the aspects of the BPM solution into one interface,

4. Implement a detailed reporting environment.

Dynamic tools are necessary to respond to short-term market changes, supporting tactical decisions.


Dashboards and BPM

Dashboards are highly customizable, designed to access and analyze the latest business dynamics. They provide rich analysis options, well beyond those available in static reporting tools.

Dashboards can contain the exact same information as a scorecard, but the difference is in the business knowledge and processes. If building strategy management information into a dashboard, the investment is on the implementation designers’ side, where a simple link into a strategy management system can provide all the functionality required.

Dashboards can be simple information providers, or they can become the face of an executive management system, linking into specialized applications for financial and strategy management.

Also See: Examples of Using Performance Dashboards


Scorecards and BPM

From a different perspective, scorecards display key performance indicators as they relate to a strategy management process supporting alignment, accountability, and execution. They summarize the enormous amount of business information into key indicators necessary when making long-term decisions.

Simply having a mission statement in everyone’s office is just the beginning for delivering on the strategy; having a culture of change and execution, requires enablers and the processes and tools to support it. That is what scorecards, as part of a strategy management system, provide.

Also See: Using Dashboards to Monitor Balanced Scorecard

Next: Using MS Excel As A BI Interface

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