Using Dashboards & Scorecards With BPM
Organisations differ in the way they monitor performance and communicate
strategy based on their size:
- Small- to medium-size organizations use software applications
to monitor performance and to support project management and performance
monitoring processes rather than communicating the goals through
strategy and cause-and effect maps.
- Large organizations spend a considerable amount of time communicating
the strategy and aligning corporate vision, to branch objectives
and daily actions and initiatives.
Problems delivering within budget, no accountability on financial
targets set and poorly managed initiatives and change control are
A strategy management system provides a framework for improving
capability to deliver on strategy, with pre-defined perspectives,
communication and collaboration tools, and strong ties into accountability
and budgets through scorecards.
Any changes in strategy can be instantly communicated throughout
the entire organization. With increased accountability and reduced
execution times, large savings in labor are typical [up to 40%].
1. Improve processes
2. Strong change management process driven by BI technology.
3. Tie all the aspects of the BPM solution into one interface,
4. Implement a detailed reporting environment.
Dynamic tools are necessary to respond to short-term market changes,
supporting tactical decisions.
Dashboards and BPM
Dashboards are highly customizable, designed to access and analyze
the latest business dynamics. They provide rich analysis options,
well beyond those available in static reporting tools.
Dashboards can contain the exact same information as a scorecard,
but the difference is in the business knowledge and processes. If
building strategy management information into a dashboard, the investment
is on the implementation designers’ side, where a simple link
into a strategy management system can provide all the functionality
Dashboards can be simple information providers, or they can become
the face of an executive management system, linking into specialized
applications for financial and strategy management.
Also See: Examples of Using
Scorecards and BPM
From a different perspective, scorecards display key performance
indicators as they relate to a strategy management process supporting
alignment, accountability, and execution. They summarize the enormous
amount of business information into key indicators necessary when
making long-term decisions.
Simply having a mission statement in everyone’s office is
just the beginning for delivering on the strategy; having a culture
of change and execution, requires enablers and the processes and
tools to support it. That is what scorecards, as part of a strategy
management system, provide.
Also See: Using
Dashboards to Monitor Balanced Scorecard
Next: Using MS Excel
As A BI Interface
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