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Google+ Gail La Grouw

BI Case Studies - Communication Service Providers

Business Intelligence Solutions have assisted Communication Service Providers [CSP's] to achieve significant results:

Reducing Customer Churn By Connecting with Customers - EarthLink - SAS

How EarthLink achieved a 19 percent reduction in churn that added an incremental value of $50 million derived from greater revenue due to extended customer life as well as savings in operational and acquisition costs.

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