Healthcare - Business Intelligence Needs

The broad range of business models relating to healthcare dictates a broad range of business intelligence needs. For instance:

Financial

• Financial analysis - evaluate revenues, costs, profits, investment levels, risks and cost of capital.
• Claims analytics -track and improve reimbursement rates.

Resource Management

• Staffing - recruiting, retention analysis, provider satisfaction [and dissatisfaction] trends.
• Demand analysis - balance volumes, respond to spikes and valleys.
• Actuarial - enrich the statistical analysis with qualitative information about patients, procedures and outcomes.
• Educational - identify health patterns and trends to determine investment and effort in education for maximum community value.

Product and Service Management

• Product and service cross sell - identify overuse or under-use of particular services
• Sell-through ratios and inventory aging - optimise return on supplies and educational materials sold
• Research and clinical trial documentation. To support submissions to academic research centers, governmental agencies and regulatory bodies

Operational Management

• Clinical quality reporting and analysis - maintain high standards, gain recognition and awards for service expertise
• Supply chain efficiency - ensure costs are controlled and processes optimal

Business intelligence can be a powerful tool in achieving all of these business goals. The key is to define and prioritize the right business intelligence applications for the size, structure and types of products and services provided by the specialty organization.

Next: The Value of BI In Healthcare

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