BI Driving Operational Efficiency In Healthcare
Balancing increased pressure to perform with cost-effectiveness
and regulatory compliance is challenging for most healthcare organisations.
The nature of critical patient care makes it difficult to engage
staff in details of budget constraints, performance measurement
and improvement initiatives.
Business intelligence analytical applications need to be closely
aligned to the healthcare network of providers. Rather than approaching
this from a technical perspective, it pays to approach this from
an operational perspective.
Compelling BI Mission
Business Intelligence requires an solution that answers the business
questions at the right level of the organization so people can make
decisions. Business questions align to the overall mission statement
and should be approached from the patient perspective. The product
of a business intelligence application is information to answer
Decisions must be acted upon to provide true value to the organisation.
Defining the downstream actions enabled by BI output information
is essential to truly understanding what information is required
of an analytical product.
In healthcare, this may include:
- Identifying and prioritizing target populations to provide health
- Identifying providers of the required help, the required supplies
and the required equipment.
- Gaining financial resources to provide the required services
- Logistical considerations such as scheduling staff, moving the
providers and materials to the right place at the right time,
- Compliance issues in the nations and states you are entering,
the nations/states you are pulling providers from, the nations/states
you are crossing, etc.
Performance measurement such as:
- The impact made
- The cost-effectiveness of the health benefit provided
- The cost and efficiency of the delivery of providers, supplies
Return on Investment
Using data to target the most needy sectors of the population generally
fails to provide much in the way of commercial returns. Getting
payback on a business intelligence application in healthcare is
generally gained through operational efficiencies
Some potential returns on our investment include:
- Increased donations
- Increased achievement of a non-financial mission
- Increased engagement of patients and healthcare providers
- Cumulative growth impact of efforts, such as in support groups
for chronic conditions such as diabetes, cancer and asthma.
- Information on trends on the impact of the health initiatives,
patterns in the provision of health services, and efficiency in
the operational aspects of initiatives.
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