Healthcare - Value of BI Solutions
The core value of business intelligence in healthcare is in using
the same data across the organization for primary decisions on clinical
performance, business performance and strategic and tactical initiatives.
Having a total view of the patients medical history and healthcare
is only possible with a complete view of patient data.
All healthcare organizations have massive volumes of data that
provides holds valuable intelligence, which if available across
organisations and providers, can be used to:
- Increase clinical quality and service quality
- Improve patient satisfaction
- Increase revenues
- Reduce costs
- Support capital investment decisions
- Support pay-for-performance programs
- Improve access to healthcare services and facilities
- Improve staffing
- Improve marketing and customer information programs
- Meet special market challenges
- Increase the value of special initiatives such as lean six
- Lead the development of regional health information
Doctors are not typical BI users. Their primary focus is on improving
patient care. However, BI tools are proving valuable in ensuring
patients are being treated in a timely manner, particularly in emergency
rooms where patients with non-life-threatening illnesses will often
walk out if they have to wait too long.
Providers of emergency medical services to hospitals and other
health care providers use BI dashboards to allow doctors and hospital
administrators to measure patient wait times, time to discharge,
and return visits to get a complete view of emergency room efficiency
Severe sepsis is the tenth leading cause of death worldwide, with
750,000 cases in the USA each year, killing one person a minute,
and costing hospitals over $USD16.7 billion each year.
Vanderbilt University Medical Center [VUMC] developed a patient
screening tool to help its clinicians more effectively detect and
manage sepsis. Aggressive treatment protocols [ bundles] have been
shown to lower mortality rates by 30 percent for severely septic
patients and by 50 percent for patients who are at risk but have
not yet developed the disease.
For sepsis patients, minutes can mean the difference between life
and death. This makes continuous monitoring essential - early detection
and early treatment of sepsis likely prevents patients from needing
Intensive Care [ICU] stays, shortens their length of stay in hospital
and save lives.
A hospital’s Pathology and Laboratory department collects
and analyzes patient specimens essential in guiding patient treatment.
This requires efficient data analysis, operational management processes
and fast process turnaround times.
Using business intelligence, reporting processes were automated
and turnaround times reduced by 50 percent. In addition, department
employees communicate more effectively and overall supervisory management
has improved. With a hospital generating over 1million lab requests
for collection, analysis and reporting of blood and urine specimens
each year, the impact on overall hospital productivity is significant.
- Increased confidence in data - streamlining
the process of organizing and distributing data, as well as overcoming
variation in procedures through active process management provides
much more confidence in data and the ability to identify the cause
of any delays.
- Reduced Cycle Times - automated mechanisms
to monitor and manage the processing of specimens across the entire
operation with performance managed using scorecards. BI reduced
lab result turnaround time by 50 percent.
- Increased Patient Throughput - delivering
results to doctors faster means doctors get to see more patients.
This has a significant on the hospital’s overall productivity.
- Improved Communication - employees are better
able to identify what stage the specimen process is at.
- More Effective Employee Management - new management
tools and automated processes means supervisors can be more effective
in managing lab staff. Employees can be held accountable for performance,
and retraining requirements identified.
The value of business intelligence is in using the same data across
the organization for a variety of decisions on clinical performance,
business performance and strategic as well tactical initiatives.
These are just a few of the many types of analytical applications
needed to succeed in the specialty healthcare industry segment.
As the industry continues to move toward contracted services, the
competition will heat up and this capability will become not only
the way to succeed, but also the way to survive.
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