Healthcare - Business Intelligence

Current Issues and Challenges

Healthcare organizations of all types are under tremendous pressure to improve performance and the quality of the care they provide. At the same time, healthcare organizations must make their services financially affordable for patients, while still providing a decent return for shareholders or taxpayers. Healthcare organizations need to respond to the intense pressure from payers, purchasers, buying groups, governmental authorities and quality watchdog organizations.

Overall, they must improve the value of care.

Healthcare organizations are being driven toward service specialization to deepen expertise as well as brand. Specialty care can be provided in:

• Pharmacy
• Optical services
• Specific disease support centers - diabetes care, heart care, orthopaedic services and pulmonary care
• Birthing centres
• Sports medicine
• Vaccination programs

These specialty niches operate contracted segments of larger organizations. The trend toward contracted services is driving competition and smarter ways to operate.

Next: BI Needs in Healthcare

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