Order Management System For Telcos
Rollout of broadband [DSL and Fibre] is very aggressive, in the
fight to gain a competitive edge in supporting 3xPlay and 4xPlay
These deployments face three key challenges:
- Increasing network flexibility
- Enabling rapid service deployment
- Achieving operational excellence
Order Management System Processes
An Order Management System is a business engine capable of configuring
and managing complex processes including:
- Ordering Customer CPE
- Configuring and enabling the network
- Establishing access and security configuration for new customers
- Enabling billing processes
- Managing order fallout
The solution utilises multiple systems, through multiple interfaces.
An Order Management System handles a large number of requests and
responses between systems. A basic protocol of 'Acknowledge-Accept-Error-Completion'
follows each request. When an error occurs, each application assigns
a unique error code and description based upon the error scenario.
The error is either then programmed to 'retry' or requires manual
intervention. When such errors cause an order request to 'fall out'
of the system, that is, it is not processed, it is referred to as
Managing order fallout is a critical part of the Order Management
System. Various models are used to track order fallout throughout
the software implementation cycle.
Next: Least Cost Routing
Back To Top
More Detail on Telco BI Strategy, Program & Technology
Telco BI Solutions Index | Strategic
Performance Management | Campaign Management
| Cross Sell / Up Sell | Profitability
| Customer Management | Customer
Segmentation | Customer Profitability
| Customer Retention | Call
Accounting | Payment Risk Management
| Price_Plan Optimisation | Revenue
Assurance | Order Management System
| Least Cost Routing