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Airline BI Solutions - Passenger Services


Airline booking and check-in at the airport are the two most important touch points between the airline and their customers. A good customer service depends upon smooth, efficient and timely processes. Increasingly, airlines are resorting to use of business intelligence technology to provide the passenger with a customized, self service and enjoyable travel experience.

Passenger Service modules and point solutions include:

Standard Services

  • Reservation [RES] - Schedule, Availability, Space Control, Booking & Cancellation, Advance Seat Reservation, Passenger Profile (PRF), Airline Access Facility (AAF), PNR, PNL and ADL, Speech Recognition
  • Departure Control [DCS] - Check-in, Baggage Handling, PNL, ADL, Boarding Pass, Pax Manifest
  • Ticketing - Fare Retrieval, Issuance, Re-issuance, Refunds, Blacklist, PTA, Credit Card Payment Gateway, FOP
  • E-Ticketing - Go show , Change of Booking, Interline E-ticketing, Link to RES & DCS, Code Share, Marketing Carrier, Operating Carrier, Block Space, Free Sales, Revenue Accounting interface.
  • Interfaces - GDS Fare Quota Link, ADL to Type 3 flights, Load Planning
    Fares, Host fares data, Revenue Accounting, BSP, PNL.

Advanced Services

  • E-Ticketing Services - Interline e-Ticketing Testing, E-Ticket Integration
  • Self Check-In Kiosk
  • Secure Flight/ APIS/ Crew APIS, APP
  • Integration Services - Airline System integration, RES Integration

Next: Revenue Management

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Get More Detail on Airline Industry BI Strategy, Program & Technology


Airline Index | Decision Analytics | CRM | Passenger Services | Revenue Management | Yield Management | Pricing & Profitability | PNR Records | Fraud Detection | Loyalty | Flight Operations | Crew Scheduling | Cargo Management | MRO | SCM | Expert Systems | Industry Updates

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