BAM in Action
Lets look at a case example of a business wants to automate and
streamline its purchase order workflow to speed processing efficiency,
reduce time-to-completion, and eliminate problems that cascade when
processes are interdependent, for example, costly shipping delays
caused by complex purchase orders.
The following three solutions illustrate different methods of using
process-driven BI to create smart, proactive business processes
that significantly improve Organisational efficiencies and enable
the business to meet its objectives.
Solution 1 – Process-Based Report Generation
- Identify all the operational steps necessary to process a purchase
- Identify where ancillary information is required – such
as credit check
- Automatically generate a query to produce that information
- Enter a value returned by the database indicating the credit
- Deliver it to the person responsible for approving the order
Solution 2 – Process-Based Analytics
This solution moves the decisions forward in the process –
the customer’s credit rating is calculated when the order
is placed, as a condition of accepting the order. The order is either
accepted or denied based on predefined credit parameters.
Solution 3 – Process-Based Dynamic Event Handling
The order composition and size are monitored to identify any special
handling requirements. Based upon parameters, alerts are generated
to trigger further action required to process and ship the order.
This prevents any potential disrupt shipping schedules, cause expensive
overtime, delay important shipments, require contracting of specialized
shipping services, or need temporary storage space until shipping
can be arranged. Effectively, the order triggered a real-time process
By mapping every operational business process, its information requirements
and interdependencies, business operations can incorporate various
levels of business intelligence to smooth operational efficiency
and improve business effectiveness.
This results in improved overall agility, responsiveness, and profitability.
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