BAM and BEM
Business Activity Monitoring [BAM] and Business Event Monitoring
[BEM] solutions are capable of supporting a wide range of business
activities driving organisations to become more proactive and responsive.
These tools do not just focus on transactions, but are fully aware
of workflow events, and fully integrated into the organisations
BAM solutions use business intelligence and application integration
technologies to refine automated processes based on real-time feedback.
Information about a business process is extracted from various data
sources, such as real-time ERP transactions, warehoused data and
Through process monitoring and auditing, they alert individuals
to changes in the business that may require action and provide aggregated
insight for strategic planning. This requires the BI technology
to understand the present, rather than just the past. However monitoring
is not enough. BI must be fully integrated into the sequence of
events that comprise a business process. Each event is a message
that indicates that a real-world business event has occurred.
Events may be high-level, without application dependencies, or
low-level and application specific, such as creating an updated
billing address in SAP. Process-driven BI events generally expect
responses based on a number of possible outputs to each event. By
combining business intelligence with process design the need for
decision-making is anticipated and any necessary information to
support those decisions is supplied during real-time operations.
Triggers can be set to send a message at a designated time or
when a predefined threshold is reached, such as when inventory falls
below a certain level or new sales figures are available.
This may also trigger automated response actions.
This takes BI under the hood, to layers not visible to the end
user, adding layers of automation on top of data driven processes.
This not only improves efficiency in terms of removing labor intensive
tasks, but also improves effectiveness by relying on decision based
on full information availability and advanced logic capability.
This provides a new way forward for organisations who continually
seek out new methods of managing increasingly complex business processes.
How intelligently a business responds to a set of variables no
longer needs to rely on the knowledge of employees or availability
of decision makers.
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